ReTrail is the dedicated marketplace for buying and selling Moosejaw products you love over and over again. We’ve created this community experience for finding and purchasing our pre-loved items.
You will find real Moosejaw customers selling their pre-loved garments. These pre-loved Moosejaw pieces will ship directly to you from another Moosejaw customer upon purchase. You will also find authenticated resale items sold directly from Moosejaw that are gently used products and items with minor imperfections. These will ship directly from the Moosejaw warehouse.
You will pay via our secure checkout in the same way as with any Moosejaw order. Simply "Add to Cart" and proceed through the checkout as usual.
We ask our sellers to fulfill your order within 3 business days. The item will ship with a tracking number, and typically arrives within 3-5 days of being shipped.
All pre-loved purchases are final unless the item is not in the condition described by the seller. If that situation occurs, you can open a dispute once the item has been delivered to you. If we confirm the dispute, we will issue a refund and ask that you please return the item. If you have any questions or concerns, we are always available to help at Retrail@moosejaw.com.
Once your order has been delivered you will receive an email to confirm and rate the product. Let us know if your item is up to the standard described in the listing! If yes, feel free to give your seller a great rating. If not, let us know within three days through the form. One of our customer service representatives is here to take care of you!
Not yet! The ReTrail service powered by Recurate is not currently available to buyers anywhere outside of the contiguous US. We are unable to fulfill international shipping orders.
Not yet! The ReTrail service powered by Recurate is not currently available to buyers anywhere outside of the contiguous US. We are unable to fulfill orders to Alaska or Hawaii.
Original Manufacturer Warranties do not apply to pre-loved purchases.
If your item is not in the condition described by the seller, you can open a dispute once the item has been delivered to you. If we confirm the dispute, we will issue a refund and ask that you please return the item. If you have any questions or concerns, we are always available to help at Retrail@moosejaw.com.
Our goal is to give you the best value for your item, sell it fast, and find your items a new home to be loved again and again. Not to mention, it's simple - list items straight from your order history.
ReTrail is the official marketplace for buying and selling your pre-loved products from Moosejaw. This is where our community lives, and where YOU the customer can interact with one another.
Log into your Moosejaw account and click "Sell ReTrail". Pick the item you want to sell from your purchase history and follow the prompts.
Remember to provide complete and accurate information about the item’s condition, since you will only get store credit once the buyer confirms its condition.
Moosejaw reviews all pre-loved submissions and has the right to approve or deny listings.
Once approved, we encourage you to share your listing!
As of right now, ReTrail does not allow for sellers to sell items from outside their purchase history. We’re working on expanding this selection over time! We’re sorry for the inconvenience and hope you enjoy shopping the ReTrail collection.
Lay your item down on a flat surface (like a table or a bed) with a solid background. Take photos of the front, back and any imperfections on the item. If possible please take a picture of the sewn-in tag at the neckline and/or the price tag if you still have it. Here are a couple of examples of good photos:
Shot of the product with the name and size visible if possible:
Don't forget to capture an image of any included accessories:
Include an image of the packaging if you happen to have saved it in that one dark corner of your closet:
Highlight any spots of damage or imperfections the buyer would want to see in advance:
You can sell most Moosejaw products through our pre-loved program. Once approved, we will place it in the ReTrail Collection for any customer to purchase.
Products that are not eligible for resale:
- No climbing
- No oversize items (such as kayaks, cargo boxes, or bikes)
- No underwear
- No flammable products such as batteries or fuel
- No regulated goods (anything that requires special labeling)
- No Arc'teryx or Vuori goods
Feel free to reach out to Retrail@moosejaw.com, with any questions about your listing.
Use this chart to price your item.
| Percent off Retail Price | ||||
|---|---|---|---|---|
| Clothing | Outerwear | Footwear | Gear | |
| Excellent | 40% | 35% | 40% | 35% |
| Lightly Worn | 55% | 45% | 55% | 45% |
| Moderately Worn | 70% | 60% | 70% | 55% |
| Well Worn | 80% | 70% | 80% | 65% |
You are welcome to name your price, but we will recommend a price based on the item’s condition. We will then add a fixed amount to the listing price to cover shipping charges. These prices are subject to modification during the approval process by Moosejaw.
Our dedicated quality team reviews every item before it goes live. We want to make sure your buyer is happy and your item sells! We review:
- Your pictures: so they are accurate and high quality
- Blemishes or quirks: to make sure they are accurately described
- The condition you selected: to make sure it accurately reflects your images
- The product: to make sure it is an authentic piece
You, as the seller, will only be paid for your item after it has been delivered and confirmed. When USPS notifies our system the item has been delivered, the buyer has 3 days to confirm and rate the item. Once this happens, we will release your payment of 100% Moosejaw Rewards Dollars.
You will receive 100% Moosejaw Rewards Dollars, you will receive 100% of the sale price of the item to use on Moosejaw’s full price site.
We issue 100% Moosejaw Rewards Dollars to be redeemed at Moosejaw. You can find your Moosejaw rewards points from your ReTrail purchase in your account where your other purchase points are recorded! You can use your points on the Moosejaw site and as a tender.
*Moosejaw Rewards Dollars will not expire unless the seller opts out of the rewards program. They will lose all rewards points in that case, Moosejaw ReTrail related or not. Customers who opt out of the rewards program will not be able to receive an e-gift card for the remaining balance of their Moosejaw ReTrail rewards points.
Currently, we offer the ReTrail collection in the US only.
Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via email and must send the item within 3 business days. If you have not shipped your item within 10 days, your transaction will be canceled. You do not have to pay extra for shipping.
Pack your items along with their respective labels and a thank you note. Drop it off at the nearest FedEx Office.
Please carefully & neatly pack your item, and drop it off with the shipping label at the nearest FedEx Office.
If you’re selling items, ensure it’s in its best quality. Make sure your clothing is laundered. Give shoes and bags and gear a good clean and make sure there’s nothing left in any pockets. Write a note to your seller to include in your package. The best pieces come with their stories.
Your packaging should fit the size and shape of your item while keeping it protected. We encourage you to reuse packaging from previous purchases or recycled materials.
